Privacy Policy – 299 Bed

1 Who We Are

299 Bed is an online sports betting and casino platform serving players in Bangladesh. When you register an account, make a deposit, place a bet, or contact our support team, you are interacting with 299 Bed. This Privacy Policy explains how 299 Bed collects and handles the personal data you provide or that we generate through your use of the platform.

This policy applies to all services offered under the 299 Bed brand, including the website at 299-bed.net, any mobile-optimised versions of the platform, and any future applications or services we may offer. By using 299 Bed, you confirm that you have read and understood this Privacy Policy.

If you have any questions about how 299 Bed handles your personal data, you can contact us at any time using the details in Section 12. We take privacy seriously and will always respond to your questions clearly and promptly.

2 Data We Collect

299 Bed collects personal data in two ways: information you provide directly when using the platform, and information generated automatically through your activity. We only collect what is genuinely necessary to operate your account and keep the platform running securely.

Information you provide directly:

• Your name and contact number provided during registration
• Payment method details (bKash, Nagad, or Rocket number) used for deposits and withdrawals
• Identity verification documents if requested during account review
• Messages and information you send to our support team
• Preferences and settings you configure within your account

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location data
• Pages visited, games played, and time spent on the platform
• Betting and transaction history associated with your account
• Session data including login times and duration

3 How We Use Your Data

Every piece of data 299 Bed collects has a specific purpose. We do not use your data for anything beyond what is described in this policy. Here is a clear breakdown of how your personal information is used on the 299 Bed platform:

• Account management: Your registration details are used to create and maintain your 299 Bed account, verify your identity, and ensure only you can access your account.
• Payment processing: Your payment method details are used solely to process deposits and withdrawals. We do not store full payment credentials beyond what is necessary for transaction processing.
• Platform security: Device data, IP addresses, and session information are used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
• Responsible gaming: Your betting history and session data are used to power responsible gaming tools such as deposit limits, session reminders, and self-exclusion features.
• Customer support: Information you share with our support team is used to resolve your queries and improve the quality of our service.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players use 299 Bed so we can improve the platform experience over time.
• Legal compliance: We may use or retain your data as required by applicable laws, regulations, or lawful requests from authorities.

4 Legal Basis for Processing

299 Bed processes your personal data on the following legal grounds, depending on the nature of the data and the purpose for which it is used:

• Contractual necessity: Processing your registration details and payment information is necessary to fulfil our contract with you — that is, to operate your account and process your transactions.
• Legitimate interests: We process device data, IP addresses, and session information based on our legitimate interest in keeping the platform secure and preventing fraud.
• Legal obligation: In some cases, we are required by law to collect, retain, or disclose certain data. We will always comply with lawful requests from relevant authorities.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

299 Bed does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: Your payment method details are shared with bKash, Nagad, and Rocket solely for the purpose of processing your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: If we need to verify your identity, we may share relevant documents with a trusted verification partner. This only happens when required for compliance or account security purposes.
• Technology providers: We use third-party services to help operate the platform, including hosting, analytics, and customer support tools. These providers are contractually prohibited from using your data for any purpose other than providing services to 299 Bed.
• Legal authorities: We may disclose your data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of 299 Bed, our players, or others.

6 Cookies and Tracking

299 Bed uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session, and enable core features like deposits and game loading. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players spend time, and where issues occur. This data is aggregated and anonymised.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to reconfigure them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on the 299 Bed platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

7 Data Retention

299 Bed retains your personal data for as long as your account is active and for a reasonable period afterwards, as required by our legal and regulatory obligations. Specifically:

• Account registration data is retained for the duration of your account and for up to five years after account closure.
• Transaction and betting history is retained for a minimum of five years to comply with financial record-keeping requirements.
• Support communications are retained for up to two years after the relevant issue is resolved.
• Device and session data used for security purposes is retained for up to 12 months.

When your data is no longer required, 299 Bed will securely delete or anonymise it. If you request deletion of your account and data, we will process your request promptly, subject to any legal obligations that require us to retain certain records.

8 Your Rights

As a 299 Bed player, you have the following rights over your personal data. To exercise any of these rights, contact our support team using the details in Section 12. We will respond to all requests within 72 hours.

9 Data Security

299 Bed takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 299 Bed platform
• Encrypted storage of sensitive account and payment data
• Access controls ensuring only authorised staff can access personal data, and only when necessary
• Regular security reviews and monitoring of platform infrastructure
• Fraud detection systems that flag unusual account activity in real time

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you notice anything unusual on your account.

10 Children's Privacy

299 Bed is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 299 Bed, please contact us immediately at [email protected].

Upon receiving such a report, we will investigate promptly and, if confirmed, close the account and delete all associated personal data without delay. Protecting minors is a core commitment at 299 Bed and we take every report of underage access seriously.

11 Changes to This Policy

299 Bed may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised. For significant changes that affect how we use your personal data, we will make reasonable efforts to notify you directly via your registered contact details.

We encourage you to review this Privacy Policy periodically. Your continued use of the 299 Bed platform after any changes to this policy constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account by contacting our support team.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the 299 Bed team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available through your 299 Bed account dashboard
• Support Hours: 24/7, including public holidays